Privacy and Cookie Policy

TERMS OF SERVICE, PRIVACY POLICY & COOKIE POLICY
(Including GDPR and CCPA/CPRA Disclosures)

Effective Date: January 1, 2026

Last Updated: January 1, 2026

This document (“Agreement”) governs your access to and use of https://betterstayconnected.com (the “Website”) and any related services, tools, features, communications, scheduling systems, automations, artificial intelligence functionality, voice or chat interfaces, and integrations (collectively, the “Services”), operated by Better Stay Connected LLC (“Company,” “we,” “us,” or “our”). By accessing or using the Website or Services, you agree to be legally bound by this Agreement. If you do not agree, you must not access or use the Website or Services.

1. DEFINITIONS
   Personal Data / Personal Information means information that identifies, relates to, describes, or could reasonably be linked to an identifiable individual. Processing means any operation performed on Personal Data, including collection, storage, use, disclosure, or deletion. Controller means the entity that determines the purposes and means of processing Personal Data. Processor means a third party that processes Personal Data on behalf of the Controller. For purposes of applicable data protection laws, the Company acts as the Data Controller.
2. ELIGIBILITY
   You must be at least 18 years of age to access or use the Website or Services. By using them, you represent and warrant that you meet this requirement.
3. INFORMATION WE COLLECT
   3.1 Personal Identifiers include name, email address, telephone number, business or organization name, and billing or mailing address.
   3.2 Communications & Scheduling Data include messages, inquiries, form submissions, appointment requests, confirmations, availability, and email or electronic communications related to Services.
   3.3 Payment & Transaction Data is processed by third-party payment providers. We do not store full payment card numbers or sensitive authentication data.
   3.4 Technical & Usage Data may include IP address, browser type and version, device identifiers, operating system, pages visited, time spent, and referral URLs.
   3.5 AI, Voice, Chat & Automated Interaction Data may include interaction metadata, transcriptions, summaries, AI-generated outputs, and system logs related to automated interactions.
4. HOW INFORMATION IS COLLECTED
   Personal Data may be collected through direct user submission, cookies and similar tracking technologies, automated systems and workflows, and third-party integrations supporting Service functionality.
5. LEGAL BASES FOR PROCESSING (GDPR)
   Where GDPR applies, we process Personal Data based on consent, performance of a contract, legitimate business interests, and compliance with legal obligations.
6. COOKIES & TRACKING TECHNOLOGIES
   We use cookies, pixels, tags, and similar technologies to enable core Website functionality, analyze traffic and performance, improve user experience, support marketing and advertising efforts, and store preferences. Types of cookies may include strictly necessary cookies, analytics cookies, marketing and advertising cookies, and preference cookies. Non-essential cookies are used only with consent where required by law.
7. HOW WE USE PERSONAL DATA
   We use Personal Data to provide, operate, and maintain the Website and Services, process transactions and payments, schedule appointments and manage communications, respond to inquiries and provide support, send service-related and promotional communications, analyze usage and improve functionality, operate automated, AI-powered, voice, and chat features, prevent fraud, enhance security, and comply with legal and regulatory obligations.
8. DISCLOSURE OF PERSONAL DATA
   We may disclose Personal Data to service providers acting on our behalf, to comply with legal obligations or lawful requests, to protect rights, safety, or property, or in connection with a merger, acquisition, or sale of assets. We do not sell Personal Information.
9. DATA RETENTION
   Personal Data is retained only as long as reasonably necessary to fulfill the purposes described in this Agreement or as required by law. When no longer required, data is securely deleted or anonymized.
10. DATA SECURITY
    We implement reasonable administrative, technical, and organizational safeguards designed to protect Personal Data. However, no system can guarantee absolute security.
11. INTERNATIONAL DATA TRANSFERS
    Personal Data may be transferred to and processed in jurisdictions outside your place of residence, including the United States, where appropriate safeguards are applied.
12. DATA SUBJECT RIGHTS (GDPR)
    If you are located in the European Union or United Kingdom, you have the right to access Personal Data, correct inaccurate data, request erasure, restrict or object to processing, request data portability, withdraw consent at any time, and lodge a complaint with a supervisory authority.
13. CALIFORNIA PRIVACY RIGHTS (CCPA / CPRA)
    California residents have the right to know what Personal Information is collected and disclosed, request deletion or correction, opt out of the sale or sharing of Personal Information, limit the use of Sensitive Personal Information, and not be discriminated against for exercising privacy rights. Requests may be submitted using the contact information below.
14. AUTOMATED PROCESSING
    Personal Data may be processed using automated systems to support communications, scheduling, analytics, or service delivery. No automated decision-making producing legal or similarly significant effects is conducted without appropriate safeguards.
15. AI, AUTOMATION, VOICE & CHAT DISCLAIMER
    Certain features of the Services may involve artificial intelligence, automation, voice-based systems, or chat-based interfaces. Automated or AI-generated outputs may not be error-free, do not constitute professional advice, and are provided on an “AS IS” and “AS AVAILABLE” basis.
16. INTELLECTUAL PROPERTY
    All content on the Website is owned by or licensed to the Company and protected by applicable intellectual property laws. Unauthorized use is prohibited.
17. DISCLAIMERS
    The Website and Services are provided “AS IS” and “AS AVAILABLE.” We make no warranties of any kind, express or implied.
18. LIMITATION OF LIABILITY
    To the maximum extent permitted by law, the Company shall not be liable for indirect, incidental, consequential, special, or punitive damages.
19. INDEMNIFICATION
    You agree to indemnify and hold harmless the Company from any claims or damages arising from your use of the Website or violation of this Agreement.
20. TERMINATION
    We reserve the right to suspend or terminate access to the Website or Services at any time, with or without notice.
21. GOVERNING LAW
    This Agreement shall be governed by and construed in accordance with the laws of the State of [Insert State].
22. CHANGES TO THIS AGREEMENT
    We may update this Agreement at any time. Continued use constitutes acceptance of changes.

CONTACT INFORMATION
For legal or privacy-related inquiries:
Email: lifestory@betterstayconnected.com
Phone: +1 (571) 275-9299
Mailing Address: Better Stay Connected LLC,, 509 9th Ave N, Myrtle Beach, SC 29577